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What We Can Help With

We may be able to support you with:

• Homelessness, hardship and urgent practical needs.

• Housing problems and unsuitable accommodation.

• Homefinder, bidding and housing application issues.

• Anti-social behaviour and community safety concerns.

• Ongoing neighbour-related problems.

• Difficulties with councils or public services.

• Delayed, unclear or conflicting responses.

• Accessibility or disability-related concerns.

• Concerns about unfair treatment or discrimination.

• Organising relevant documents and information.

• Preparing timelines, summaries and key questions.

• Understanding correspondence.

• Preparing draft complaints or follow-up communications.

• Preparing for important meetings.

• Identifying possible next steps.

• Finding an appropriate charity, specialist service or other organisation.

• Connecting with practical support where available.

We do not normally provide a routine form-filling or administrative service for standard applications where no specific problem has arisen.

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How It Works

1. Tell Us What’s Happening

Use our support form to briefly explain your situation.

You do not need to write everything perfectly.

Tell us what the main problem is, what has happened so far and what kind of help you may need.

Please only provide information that is relevant to the support you are asking for.

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2. We Look At How We May Be Able To Help

We will consider the information you provide and what practical support may be appropriate.

Depending on the situation, this may involve direct practical help, support with communication, helping organise information, signposting or connecting you with another organisation.

We may ask for additional relevant information if we need it to understand the situation properly.

We cannot accept every request for support. If another charity, service or professional is better placed to help, we will try to point you in the right direction.

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3. We Help Identify Practical Next Steps

Depending on your situation, we may help you:

• Understand what options may be available.

• Organise the problem more clearly.

• Understand correspondence you have received.

• Prepare a timeline or short summary.

• Prepare questions or draft communications.

• Prepare for an important meeting or appointment.

• Identify appropriate services or organisations.

• Access practical support where this is available.

• Find specialist help where your needs fall outside our role.

Where we refer to policies, procedures or eligibility criteria, we aim to use current information published by the relevant organisation.

Policies and procedures can change, and Dignity Alliance does not create or control another organisation’s rules.

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4. You Stay In Control

You remain in control of your own situation and your own decisions.

Dignity Alliance may provide practical support, information, communication assistance or help identifying possible next steps, but you decide what action you wish to take.

Unless specifically agreed and appropriately authorised, Dignity Alliance does not act as your official representative.

Any draft correspondence prepared with our support should normally be reviewed and approved by you before it is sent.

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Before You Contact Us

Do not worry if you do not have everything ready.

It may help to have:

• Important letters or emails.

• Dates of key events.

• Reference or case numbers.

• Relevant photographs or screenshots.

• Details of organisations already contacted.

• A short explanation of what has happened.

• An idea of what help you may need.

If you do not have all of this, you can still contact us.

Start with what you know.

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Documents And Information

Please do not send original documents.

Only send information that is relevant to the support you are requesting.

You do not need to send large amounts of documentation or sensitive personal information unless it is necessary.

If we need additional information, we can explain what may be useful.

Our aim is to understand the situation and provide appropriate support, not to collect unnecessary information.

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Your Privacy

Your Information Matters

People may contact us during very difficult or personal situations.

We aim to treat everyone with dignity and handle personal information responsibly.

Please provide only the information needed for your request.

Where possible, we aim to use the minimum amount of personal information necessary to provide support.

Further information is available in our Privacy Policy.

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Important: Our Role

Dignity Alliance is an independent, community-led support group.

We provide practical community support, general information, communication assistance and signposting.

We are not a law firm, solicitors, barristers, a government agency, council, housing provider, police service or official representative of any public body.

We do not provide legal advice, legal representation or reserved legal services.

We also do not provide regulated financial, medical, immigration or other professional advice unless such support is separately provided by an appropriately qualified and authorised professional.

We cannot make official decisions on behalf of councils, housing providers, government departments, police or other organisations.

We cannot guarantee the outcome of any complaint, application, request, dispute or other process.

Where specialist or professional support is required, we may help identify an appropriately qualified organisation or professional.

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Need Urgent Help?

Dignity Alliance is not an emergency service.

If there is an immediate risk to someone’s safety, a medical emergency, a crime in progress or another situation requiring urgent emergency assistance, contact the appropriate emergency service directly.

Do not wait for a response from Dignity Alliance in an emergency.

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Ready To Tell Us What’s Happening?

Contact Dignity Alliance

Tell us briefly what is happening and what kind of support you are looking for.

You do not need to know exactly who is responsible or what process applies before contacting us.

Our role is to listen, consider what practical help may be possible and help you identify the next step.